Training modules
Soft Skills
- Grooming, hygiene and personal presentation
- Professional etiquette and workplace behaviour
- Teamwork, punctuality and responsibility
HSA-04 · Corporate Training
DTQ
Customised training for service teams.
This course is designed exclusively for DTQ, a service partner company of Haldiram, to train their service staff in soft skills and communication skills. We design and deliver the course as per the specific requirements of the students.
Every batch is different. Before training begins, we understand the partner's service standards and each group's current skills, then shape the content, examples and pace to fit.
Communication Skills
- Spoken English for service staff
- Greeting, listening and responding to customers
- Clear communication with colleagues and supervisors
Customer Service
- Understanding customer needs
- Handling requests and complaints with courtesy
- Creating a positive service experience
Personal Development
- Confidence building and a positive attitude
- Time and stress management
- Problem solving on the job
Sessions are interactive and practical, combining short classroom inputs with role-plays, group activities and real service situations, so that learners can use what they learn on the job from day one.
In the classroom
Learning together
Why this course
Why This Programme?
- Designed around the partner's service standards
- Content customised to the needs of each batch
- Interactive sessions, role-plays and practice
- Experienced trainers
- Focus on soft skills and communication
- Training on the Gyanshree School campus, Noida
A focused programme that helps service teams communicate better, serve with confidence and represent the brand with pride.